SUMMARY OF HOW WE USE YOUR INFORMATION

At Adal Estate (www.adalestate.com.au), we use your information to fulfill your requests, correspond with you, administer competitions, and process wine orders. If we rely on your consent for marketing, you can withdraw it anytime. More details on withdrawing consent are provided below.

YOUR PRIVACY

At Adal Estate and its related entities and brands, we prioritize the privacy and protection of individuals’ personal information. Our collection, use, and disclosure of personal information comply with applicable laws and this privacy policy. If you are not of legal drinking age in your jurisdiction or do not agree to the terms outlined in this policy, please refrain from providing us with your personal information.

INFORMATION YOU GIVE US

Information is voluntarily provided by you when corresponding with us, participating in our competitions, purchasing our wines, or using/registering on our websites. This may include:

  • Transactions conducted online, over the phone, or in person.
  • Participation in promotions or competitions through our websites or social media platforms.
  • Visiting/registering on our websites or engaging in social media discussions.
  • Contacting us for information or support regarding our company, products, or services, including brand inquiries, product quality, site visits, or employment opportunities.

For online wine purchases, we will require your name, address, and phone number to process your order and ensure delivery. We will also request your date of birth to verify legal drinking age eligibility and your credit card details for payment processing.

INFORMATION COLLECTED BY US AND OUR USE OF COOKIES

In addition to the information you provide directly, we also collect information automatically when you visit our websites, utilizing cookies. Cookies are small data files that are downloaded onto your computer when you access a particular website. The information we automatically collect includes:

  • Technical details like your computer’s IP address, hardware type, browser type, device identifier, and screen type/resolution.
  • Search terms entered on our website.
  • General location data based on your device or IP address.
  • Technical errors or exceptions.
  • Details about your visit, such as the products you viewed or searched for, the duration of your visit, page load speed, and the specific pages visited.

Cookies play a crucial role in gathering and storing information about visitors to our websites. They assist in remembering your previous choices, avoiding the need to re-enter information, and enabling us to recognize you as a unique visitor. This allows us to tailor content based on your past visitation, provide you with an optimized experience, and improve areas like navigation, interface experience, and marketing campaigns.

Our websites employ various categories of tracking technologies, including:

  • Strictly Necessary Tracking Technology: These technologies are essential for website navigation and feature utilization.
  • Performance-Related Tracking Technology: Anonymous data is collected to understand how users interact with our websites, aiding in areas of improvement.
  • Functionality-Related Tracking Technology: These technologies remember your preferences and choices to provide a more tailored and pleasant browsing experience.
  • Targeting or Advertising-Related Tracking Technology: Information about your browsing habits is collected to deliver more relevant advertising content and measure campaign effectiveness.
  • Social Media-Related Tracking Technologies: These technologies enable content sharing on social media platforms and age verification using social network logins. Please refer to respective privacy policies for information on how these technologies function.
  • Commerce-Related Technologies: Essential for online shopping functionality, these technologies track products in your cart, membership level, location (if applicable for tax or shipping compliance), and utilized discounts.

You have the option to adjust your Internet browser settings to refuse or receive warnings about cookies being used. However, disabling cookies may result in certain parts of our websites not functioning correctly. We recommend leaving cookies enabled for optimal website performance. For further information on cookies and managing them, including disabling them in most Internet browsers, please visit the provided links. Additionally, you can opt-out of targeted ads from Facebook and Google through their respective platforms.

OUR USE OF YOUR INFORMATION

We will not engage in electronic marketing activities unless we have obtained your consent. For instance, if you have participated in a promotion related to our products, we may seek your consent to send marketing materials about those specific products. In any electronic communication you receive from us, there will always be an option to unsubscribe by clicking on the provided link.

The personal information we collect may be used or disclosed for the following purposes, based on our legitimate business interests and, where necessary, with your consent:

  • Fulfilling Your Requests: We use your information to fulfill the purpose for which you provided it. For example, if you provide your personal information to purchase our products, we will process and manage your order accordingly. Similarly, if you apply for a job with TWE, we will utilize the information to process your employment application.
  • Website Improvement: Your information helps us provide, support, personalize, and develop our website, products, and services. Understanding your preferences allows us to enhance our website and improve the services we offer.
  • Safety and Security: We prioritize the safety, security, and integrity of our website, products, services, databases, and technological assets, utilizing your information for maintenance purposes.
  • Personalization and Recommendations: We aim to deliver a personalized website experience by providing content, product offerings, and targeted advertisements tailored to your interests. This may involve using your information to make suggestions and recommendations that may interest you or other website users.
  • Contractual Obligations: We may use your information to fulfill contractual obligations, such as processing purchases or managing competitions you participate in.
  • Legal Compliance and Investigations: We may disclose your information for legal claims, compliance, regulatory requirements, and investigative purposes, including responding to law enforcement requests and meeting applicable laws, court orders, or governmental regulations.
  • Consumer Insights: Your information may be used to generate consumer insights through research, testing, surveys, panels, data analytics, and modeling.
  • Business Transactions: In the event of mergers, divestitures, restructurings, dissolutions, or asset sales involving TWE, your personal information may be transferred as part of the assets.

We prioritize data minimization and will only collect the necessary information to process your requests. In certain cases, providing specific personal information is mandatory to fulfill your order or request. We ensure transparency by notifying you if we collect additional categories of personal information or use your information for materially different, unrelated, or incompatible purposes.

WITHDRAWING CONSENT OR OTHERWISE OBJECTING TO DIRECT MARKETING

With regard to consent, you have the right to withdraw it at any time. However, please note that we may have other legal grounds to process your information for purposes outlined in this privacy policy. You also have the absolute right to opt-out of direct marketing and object to profiling conducted for direct marketing purposes. To exercise these rights, simply follow the instructions in the communication (for electronic messages) or contact us using the provided details below.

HOW LONG WE KEEP YOUR INFORMATION

Regarding the retention of your information, we generally keep your personal data for the duration necessary to fulfill the purposes for which it was collected, as outlined in this privacy policy, unless a longer retention period is required by law.

For registration information, we retain it as long as we consider you an active user of our sites, and for an additional 2 years thereafter.

For personal information processed for marketing purposes or with your consent, we retain it until you request us to stop and for a brief period thereafter to ensure your requests are implemented. We also maintain a record of your request to not receive direct marketing or to process your information indefinitely, to honor your preferences in the future.

For personal information processed in connection with contracts (e.g., wine purchases) or competitions, we retain the information for 6 years from your last interaction with us.

Regarding personal information processed for site security and/or fraud management purposes, we retain it for 3 years.

If you have any questions or require further clarification regarding the retention of your information, please contact us using the provided details.

OUR DISCLOSURE OF YOUR INFORMATION

We prioritize the protection of your personal information and will not disclose it to third parties, except in the following circumstances:

  • With your consent.
  • When required or authorized by law, such as for compliance with law enforcement agencies.
  • When third parties, appointed by us, require access to personal information to perform services on our behalf. We ensure these third parties maintain the confidentiality of your personal information and use it solely for the purpose of providing the requested services. These may include vendors, service providers, agencies, and other partners who support our business globally, assisting us in activities like technical infrastructure, marketing, customer service, data hosting and management, credit card processing, logistics, and product delivery.
  • In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or disposition of our business, assets, or stock, personal information may be transferred to a related company or third party.

Please note that while our websites may contain links to other websites, we do not control the privacy practices of these external sites, except for those owned by us. For any privacy-related inquiries regarding these linked websites, it is advisable to contact the respective companies directly.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION.

According to applicable law, you may have the right to request a copy of your personal information held by us, and have the ability to correct, delete, or restrict the processing of your personal information. In certain jurisdictions, you may also have the right to request the transfer of your data to another controller if the processing is based on your consent and carried out by automated means. Additionally, you may have the right to object to the processing of your personal information in specific circumstances (e.g., when processing is not necessary to meet a contractual or legal requirement, or for direct marketing or profiling purposes). It’s important to note that these rights may be subject to limitations. For instance, if fulfilling your request would disclose personal information about another individual or if the information is required to be retained by law or for compelling legitimate interests.

To exercise any of these rights, please contact us using the provided details below. We are here to assist you with your requests.

SECURITY

We prioritize the security of your personal information and have implemented appropriate physical and electronic measures to safeguard the data we collect. If you have an account with us, it is your responsibility to maintain the confidentiality of your account details, including your password, and any activity under your account. We cannot be held responsible for any loss resulting from your failure to fulfill this obligation.

While we strive to protect your personal data in accordance with this policy, please be aware that transmitting information over the internet is not entirely secure. Any transmission of data to our websites is done at your own risk. Once we receive your information, we employ strict procedures and security measures to prevent unauthorized access.

CONTACT US

If you have any questions, concerns, or wish to exercise your rights regarding the collection, use, or disclosure of personal information, please visit our privacy portal. If you have a complaint or concern about the use of your personal data, please contact us first, and we will make every effort to address the issue promptly. You also have the right to lodge a complaint with the appropriate national data protection supervisory authority at any time. Contact Us Now!!!